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1、.,1,HotelEnglish,MrsLiu,.,2,Unit1TheReservationDepartmentUnit2TheFrontDeskUnit3TheHousekeepingDepartmentUnit4TheFoodandBeverageDepartmentUnit5TheBusinessCenterUnit6TheFitnessandRecreationCenter,HotelEnglish,預(yù)訂部,前臺,客戶部,餐飲部,商務(wù)中心,健身娛樂中心,.,3,Lesson1IndividualReservationLesson2GroupReservationLesson3Guar
2、anteedHotelReservationLesson4CancellationofHotelReservation,Unit1TheReservationDepartment預(yù)訂部,個(gè)人預(yù)訂,有保證預(yù)訂,團(tuán)體預(yù)訂,團(tuán)體預(yù)訂,.,4,Learntoreserveroomsforindividualguest.Typesofrooms.Othersvocabulary.Dialogue.,Lesson1IndividualReservation,.,5,Singleroom.Doubleroom.Standardroom.Twinroom.Tripleroom.Rollawaybed.Insi
3、destaterooms.Outsidestaterooms.Balconystaterooms.Suite.,Typesofrooms.,.,6,Tripletrpladj.三倍的；三方的Presidential,prezdenladj.總統(tǒng)的Suiteswitn.套房Standardstnddadj.標(biāo)準(zhǔn)的Rollawayrul,weiadj.可滾移的,Newwords,.,7,Singleroom,.,8,Doubleroom,帶一張雙人床的單人房。,.,9,帶兩張單人床的雙人房，確定可以住兩人。,Twinroom,.,10,Standardroom,標(biāo)準(zhǔn)間，基本是兩張床，有可能只有一張
4、大床（如大床），多數(shù)為一位客人入住設(shè)計(jì)，國內(nèi)，與twinroom無太大區(qū)別。,.,11,Tripleroom,三人間。,.,12,Rollawaybed,折疊床,.,13,InsideStaterooms,內(nèi)艙房。,.,14,OutsideStaterooms,海景房。,.,15,BalconyStaterooms,陽臺房。,.,16,Juniorsuite.Bundsuite.Royalsuite.Standardsuite.Deluxesuite=honeymoonsuite.Presidentialsuite=thebestsuite.,Suite,.,17,Juniorsuite,簡單
5、套房。,.,18,Standardsuite,標(biāo)準(zhǔn)套房。,.,19,Deluxesuite=honeymoonsuite,豪華套房。,.,20,Presidentialsuite,總統(tǒng)套房。,.,21,Bundsuite,外灘套房。,.,22,Deluxeroom豪華房Businessroom商務(wù)房Superiorsuite高級套房Businesssuite商務(wù)套房,Othersvocabulary,.,23,Words.Theprocessofthetelephonereservation.Phrases.Serviceterms.Typeofhotels.,Dialogue,.,24,re
6、quirerkwavt.需要；要求；命令bundbndn.外灘chargetdv.收費(fèi)reductionrdknn.降價(jià)peakpikn.高峰discountdskantn.打折limousinelmzinn.豪華轎車contactkntktv.聯(lián)系expiration,ekspre)nn.期滿confirmation,knfmenn.確認(rèn)；證實(shí)Reservationrezvenn.預(yù)約，預(yù)訂；保留,Words,.,25,1.接電話是不可以簡單地回答“hello”，而應(yīng)報(bào)上自己的公司或所屬公司單位名稱。例：“GoodMorning(afternoon/evening)!_Hotel!或_Hot
7、elreservations!MayIhelpyou?”May/CanIhelpyou?Couldyou?WhatcanIdoforyou?IsthereanythingIcandoforyou?,Theprocessofthetelephonereservation電話預(yù)訂流程,.,26,2.登記及房型常用詞匯前臺：theFrontDesk大堂：LobbyBar登記：Register押金：Deposit姓：FamilyName/Surname全名：FullName推遲：Delay/postpone取消：Cancel確定：Confirm預(yù)訂：Book/Reserve,Theprocessoft
8、hetelephonereservation電話預(yù)訂流程,.,27,3.一般性的回答Isee,sir.Noproblem.Certainly.Ok.Surely.Yes,sir(madam).4.當(dāng)客人的英語難以理解時(shí)a.面對客人的疑問，不要只是一味地回答Yes,Yes.b.聽不懂，要向客人提出疑問，或是先向?qū)Ψ秸f“Justamoment,please.”c.Pardon?Pardonme?Ibegyourpardon?5.Welcome,sir(madam).Welcometo_Hotel,sir(madam).,Theprocessofthetelephonereservation電話預(yù)訂
9、流程,.,28,Dialogue,.,29,CanIhelpyou?這是口語中一句極為常用的句子（也說WhatcanIdoforyou？或MayIhelpyou？等），廣泛用于商店、飯店、旅館、郵局、辦事處等場所，作為對顧客的招呼語。其本義是：要我?guī)兔?？我可以幫你嗎？我能替你做點(diǎn)什么嗎？但具體含義要視場合而定。CouldI_?MayI_?Idliketodo我想做某事Itsthefirsttimethat第一次做某事lookforwardton/Ving期盼、期待,Dialogue,.,30,expecttodosth期待或期望去做某事Howlong_?指多長時(shí)間，主要用來對一段時(shí)間(如th
10、reedays,fourweeks等)提問：howlongdoyouthinkyoullbegone?你想你會(huì)離開多久?Howmuch_?howmuch后面需要加不可數(shù)名詞，比如錢（money)、時(shí)間（time)、食物（food)等。howmany后面接可數(shù)名詞，如動(dòng)物（ainimal)、地點(diǎn)（place）、人（people)等等。,Dialogue,.,31,CouldItakeyourname?您叫什么名字？Atwhattimewillyouarrive?您幾點(diǎn)到達(dá)？Howlongdoyoureservetworooms?您要以誰的名字預(yù)訂？Whattypeofroomdoyourequi
11、re?您想要什么房間？,Usefulexpressions,.,32,BusinessHotelsBusinesshotelsaremainlysetupforbusinesspeople.Theyareusuallylocatedindowntownorcommercialhubofacity.,Typeofhotels,商務(wù)酒店是以商務(wù)客人而非旅游度假客人為主的酒店。與度假客相比，商務(wù)客對于酒店的選擇更挑剔，同時(shí)也愿意為服務(wù)支付高價(jià)格。酒店還要有宴會(huì)廳、會(huì)議室和商務(wù)中心。一家好的商務(wù)酒店通常具備以下特點(diǎn):位置好，距離商務(wù)活動(dòng)中心比較近酒店的商務(wù)設(shè)施齊全。,.,33,Businesshote
12、ls,.,34,Businesshotels,.,35,VacationHotelsVacationhotelsaredesignedforpeopleonvacation.Thenareusuallyveryclosetotheplacessuchasthebeach,thehotspringandscenicspots.假日酒店多為度假的人群而設(shè)計(jì)的。一般多在各主要城市及度假勝地、服務(wù)設(shè)施更全的地方。,Typeofhotels,.,36,VacationHotels,.,37,VacationHotels,.,38,VacationHotels,.,39,EconomyHotelsEcon
13、omyhotelsareakindofchainhotels.Thenearngoodreputationfortheirlowpricesandconsiderateservices.經(jīng)濟(jì)型酒店因剝離了高星級酒店的大量非核心功能，只為消費(fèi)者提供安全衛(wèi)生的客房服務(wù)(床+衛(wèi)浴)，從而使顧客花較少的錢就能享受睡眠，填補(bǔ)了高星級酒店太貴與低星級酒店和社會(huì)招待所價(jià)格低但衛(wèi)生、服務(wù)沒有保障之間巨大的市場空間。,Typeofhotels,.,40,EconomyHotels,.,41,Lesson2GroupReservation,.,42,Words:agencyednsin.經(jīng)銷處,代理行tariff
14、trfn.價(jià)目表travelagency旅行社tariff價(jià)目表keycard電子開門卡；出入證,LookandLearn,.,43,LookandLearn,travelagency,tariff,Keycard,.,44,Words:consistknsstv.組成superiorsupradj.高級的systemsstmn.制度cotktn.有圍欄的兒童床offerfv.提供depositdpztn.押金,Dialogue,.,45,wouldliketodowouldliketodo是固定搭配would的用法如下1）wouldlike；Wouldliketodo=wantto想要，為固
15、定搭配。Wouldyouliketogowithme?2）Willyou?Wouldyoulike?表示肯定含義的請求勸說時(shí)，疑問句中一般用some,而不是any。Wouldyoulikesomecake?3）否定結(jié)構(gòu)中用will，一般不用would,wontyou是一種委婉語氣。Wontyousitdown?,Phrases,.,46,consistofbemadeupof；becomposedof由組成；包括Carbondioxideconsistsofcarbonandoxygen二氧化碳由碳和氧組成。Manconsistsofsoulandbody人由靈魂和肉體組成。Thesociet
16、yconsistsof30members這個(gè)協(xié)會(huì)有30個(gè)會(huì)員組成。Oneyearconsistsof365days一年有365天。,Phrases,.,47,thankyouforThanksfor和Thankyouforyour后面都跟名詞或動(dòng)名詞，表示感謝，具體意思可根據(jù)語境來理解和翻譯。外國人之間表示禮節(jié)和客氣也常用這2個(gè)句型，即使是你沒有幫他們什么忙但他感到占用了你的時(shí)間，也會(huì)說Thankyouforyourtime.,Phrases,.,48,KnowwheretostayBookingdiscounthotelsdoesntmeanthatyouhavetosacrificethe
17、qualityofyourstay.Youwillfindmanycut-ratehotelsinsafeenjoyableareas.Keepinmindthatbookingahotelawayfrommajortouristsitesandcitieswillensurethecheaprates.sacrificeskrfasv.貢獻(xiàn)，犧牲touristtrstn.旅行者ensurenuv.保證，確保打折的酒店并不意味著犧牲你的入住質(zhì)量。你會(huì)發(fā)現(xiàn)許多特價(jià)酒店坐落在既安全又舒適的地方。記住想要便宜的價(jià)格就要預(yù)訂遠(yuǎn)離旅游景點(diǎn)或旅游城市的酒店。,Reading,.,49,Avoidpeakt
18、ravelseasonsAvoidingthemostpopularmonthsoftraveltoyourdestinationwillsaveyourmoney.avoidvidv.避免destinationdestineinn.目的地避免在旅行旺季出行可以為你節(jié)省開銷。,Reading,.,50,SearchonlineGoonlineandviewpricesforhotels.Youmightfindmanysitesarehelpful.Besuretocompare3or4differentsitestofindthecheapesthotelrates.sitesaitn.網(wǎng)站，網(wǎng)點(diǎn)上網(wǎng)尋找酒店時(shí)，有許多網(wǎng)站可供參考。但想要找到最便宜的酒店，一定要在3、4家不同的網(wǎng)站比較。,Reading,.,51,ConsiderahostelAgreatwaytosavemoneyonhotelaccommodationsisstayingatayouthhostel.Youthhostelsusuallyofferbunkbeds.accommodation,kmdeinn.住宿hostelhstln.旅舍，招待所bunkbkn.床鋪，上鋪，下鋪一個(gè)不錯(cuò)的省錢方式就是住青年旅舍。青年旅舍可以提供上下鋪的床位。,Reading,謝謝觀看！,
英語飯店服務(wù)類UnitLessonPPT課件
