飛利浦亞明的平衡記分卡與核心流程介紹

P&Y LIGHTING SEP 1999,Philips,Lighting,Company Confidential,P&YOverview,Philips&YamingLightingCo.,Ltd.,P&YMainProducts,P&YCreation,Wherewe are.,GO,P&Y Vision&Strategy,GLS&HAL.Lamp,CFL Products,節(jié)能燈,HID Products,高強度氣體,放,放電燈,Philips and YamingLighting Co.,Ltd.started joint venture on12 Nov.1993.,Totalinvestment:96.27mio USD,RegisteredCapital:32.09mioUSD,Philips holding:60%,Yaming holding:40%,GLS Factory joined in JVon Oct.1995,China,Malu,Shanghai,GLS/HAL/HID,He Tian Road,CFL factory,Beginningof the next year,P&Y,HID/GLS/Hal/CFL,Malu,Shanghai,Vision,P&Y wantsto bethebiggest lighting factoryin the world with high volume,turnover,profitabilityand marketshare bythe year 2004 with customers longing tobuy our products andservicesand with best customer oriented processes.,Strategies,Products with betterquality cost ratio,Product portfolio with good brand positioningyieldingsufficientbrand index,Best-in-class processes in Innovation toMarket,DemandGeneration,Order FulfillmentandCustomer Service leadingto reduction incostof organization(coo).,Manufacturing excellence:Outsourcing and mechanizationleading to reducedcostof production and optimalheadcount,ApplyB.E.S.T.frameworkin drivingforexcellence,Factory BBS/Control Item,P&Y BBS,GO,BACK,Control items follow-up table(example),Key Process,P&Y TQM Journey,P&Y PQA Journey,GO,Mar.1994,Philips&Yaming LightingCo.,Ltd.Established 合,資,資公司簽約,成,成立,Oct.1996,HID/CFL certified ISO9002HID,和,和CFL工,廠,廠通過ISO9002,認(rèn),認(rèn)證,Oct.,GLS certified ISO9002 GLS工廠通過ISO9002認(rèn)證,Jul.1997,Launch PQA-90PQA-90啟動,Nov,.,ISO14001 Certification 通,過,過ISO14001認(rèn),證,證,Jun.1998,ISO9001 Certification 通過ISO9001認(rèn)證,Dec.1999,PQA-90 Pre-peerAudit 進行PQA-90同行預(yù)審,Q4,PQA-90 Management AssessmentPQA-90管理評審,Q22000,PQA-90 Peer Audit 進,行,行PQA-90同行審,核,核,Dec.2002,PBE AssessmentPBE評,審,審,P&Y TQM Journey,飛利浦亞明,全,全面質(zhì)量管,理,理之路,Leader,領(lǐng)導(dǎo),Customers,顧客,Suppliers,供應(yīng)商,People,人員,MANAGEMENT,PROCESS,POLICY,DEPLOYMENT,Jul-Oct 2000,1.Follow up,corrective,actions,2.Mgt.Audit,&award,certificate,May 2000,1.Action list,&follow up,2.Peer Audit,3.Apply for,mgt.audit,Jan-Apr2000,Dec1999,1.Actionlist,&followup,2.Support,evidence,collection,3.Pre-peer,Audit,1.29work,groups,set-up,2.2nd&,3rdself-,assessment,3.Company,-wide,awareness,training,1.Launch,PQA,2.Awareness,training,3.SixPQA,teams,set-up,4.Write,Mgt.Briefing,Document,5.1stself-,assessment,Aug97-Jul99,Aug-Nov1999,PQACertificationJourney,1.Devi,stwo,timesvisit,2.Actionlist,&followup,3.4thself-,assessment,4.Rewrite,Mgt.Briefing,Document,5.Applyfor,peeraudit,1.5thself-,assessment,2.Actionlist,&followup,3.Friendly,pre-peer,audit,Jun2000,PQAself-assessmenttrends,BACK,P&YOrganizationChart,Factory,CC,Factory,EC,Factory,AFD,Technical&Production,Sales&Marketing,GM/DGM,Union,Chief Engineer,HID,GLS/HAL,CFL,Stem Workshop No.3,HID Workshop No.5,MH Lamp&DT Workshop,HPS-DT Workshop No.11,Glass Workshop No.1,Export Sales,China East Region,China North Region,China south Region,China Middle Region,GLS Workshop No.3,HAL.HPDT Coil LIW No.5,PL/SL Burner Workshop,SLE/PLEU Assemble Workshop,F&A,Purchasing Department,Marketing/Sales Logistics Dep.,QDL/Facility/Maintenance/IT Dep.,QDL/Log./Main/HR,Product Mgt./Project Mgt./IE,QDL/Log./Fac./Main./Tech.Training,HR/Product Mgt./project Mgt./IE,QDL/Log./Fac./Main./COLSC,HR/Product Mgt./Project Mgt./IE,HR,(HR/Mana.Training/Security/Administration),Sales&MarketingManager,EastChina,NorthChina,SouthChina,MiddleChina,Marketing,Log.,SHA,Qingdao,AnHui,zhejiang,Jiangsu,JiangXi,Tianjin,Beijing,Shenyang,HaErbing,Xiameng,Nanning,Guangzhou,Kunming,Chongqin,Wuhan,Chendu,Zhenzhou,Changsha,WuLuMuqi,Xian,Sales&MarketingDept.,Total:Salesoffice,17,Warehouse,14,Planner,Outsourcing,CompanyBusiness,HPS125wCostPriceReductiontoNLOs,HP250WCostPriceReductiontoNLO,s,DE500WCostPriceReductiontoNLOs,PL-S9wCostPriceReductiontoNLOs,SLE15WCostPriceReductiontoNLOs,P45CostPriceReductiontoNLOs,PDCA,CSSScore,SupplierInvolvement,EMS,LeadershipSurvey,