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1、單擊此處編輯母版文本樣式,第二級(jí),第三級(jí),第四級(jí),第五級(jí),內(nèi),容,容,安,安,排,排,總,攬,攬,：,管,管,理,理,溝,溝,通,通,的,的,概,概,念,念,、,、,原,原,理,理,與,與,策,策,略,略,起,點(diǎn),點(diǎn),：,：,自,我,我,溝,溝,通,通,與,與,一,一,對(duì),對(duì),一,一,溝,溝,通,通,難,點(diǎn),點(diǎn),：,：,群,體,體,溝,溝,通,通,重,點(diǎn),點(diǎn),：,：,組,織,織,內(nèi),內(nèi),與,與,組,組,織,織,外,外,溝,溝,通,通,管,理,理,溝,溝,通,通,的,的,概,概,念,念,、,、,原,原,理,理,與,與,策,策,略,略,第,一,一,部,部,分,分,：,：,總,攬,攬,2,問,題,題
2、,怎,樣,樣,理,理,解,解,管,管,理,理,溝,溝,通,通,？,？,建,設(shè),設(shè),性,性,溝,溝,通,通,的,的,原,原,理,理,是,是,什,什,么,么,？,？,管,理,理,溝,溝,通,通,的,的,一,一,般,般,策,策,略,略,有,有,哪,哪,些,些,？,？,怎,樣,樣,理,理,解,解,管,管,理,理,溝,溝,通,通,？,？,你,是,是,一,一,位,位,宇,宇,航,航,員,員,，,，,與,與,另,另,外,外,幾,幾,位,位,宇,宇,航,航,員,員,駕,駕,駛,駛,一,一,太,太,空,空,船,船,飛,飛,向,向,月,月,球,球,，,，,原,原,計(jì),計(jì),劃,劃,去,去,與,與,已,已,降,降,落
3、,落,月,月,球,球,、,、,作,作,為,為,基,基,地,地,的,的,太,太,空,空,母,母,艦,艦,會(huì),會(huì),合,合,。,。,然,然,而,而,，,，,因,因,機(jī),機(jī),械,械,故,故,障,障,，,，,你,你,們,們,的,的,太,太,空,空,船,船,只,只,能,能,迫,迫,降,降,在,在,距,距,離,離,太,太,空,空,母,母,艦,艦200,英,英,里,里,之,之,外,外,的,的,月,月,球,球,表,表,面,面,。,。,降,降,落,落,時(shí),時(shí),許,許,多,多,設(shè),設(shè),備,備,受,受,到,到,損,損,壞,壞,，,，,而,而,為,為,了,了,生,生,存,存,你,你,們,們,必,必,須,須,充,充,分,
4、分,利,利,用,用,未,未,受,受,損,損,壞,壞,的,的,裝,裝,備,備,自,自,行,行,達(dá),達(dá),到,到,太,太,空,空,母,母,艦,艦,。,。,下,下,面,面,列,列,出,出,了,了15,樣,樣,未,未,受,受,損,損,壞,壞,的,的,物,物,資,資,和,和,裝,裝,備,備,，,，,請(qǐng),請(qǐng),依,依,據(jù),據(jù),其,其,重,重,要,要,性,性,分,分,別,別,標(biāo),標(biāo),出,出1-15,，,，,以,以,供,供,你,你,們,們,出,出,發(fā),發(fā),時(shí),時(shí),酌,酌,其,其,重,重,要,要,性,性,決,決,定,定,取,取,舍,舍,（,（,比,比,如,如,，,，,你,你,們,們,的,的,體,體,力,力,只,只,
5、能,能,帶,帶13,件,件,，,，,就,就,只,只,好,好,放,放,棄,棄,另,另,外,外,兩,兩,件,件,）,）,。,。,（,接,接,下,下,頁(yè),頁(yè),）,）,IntroductionParticipation,（1,）,）,一,一,盒,盒,火,火,柴,柴,（,（2,）,）,壓,壓,縮,縮,餅,餅,干,干,（3,）,）50,英,英,尺,尺,尼,尼,龍,龍,繩,繩,（,（4,）,）,絲,絲,質(zhì),質(zhì),降,降,落,落,傘,傘,（5,）,）,袖,袖,珍,珍,取,取,暖,暖,器,器,（,（6,）,）2,支,支0.45,口,口,徑,徑,手,手,槍,槍,（7,）,）1,箱,箱,脫,脫,水,水,寵,寵,物,物
6、,喝,喝,的,的,牛,牛,奶,奶,（8,）,）2,大,大,瓶,瓶,氧,氧,氣,氣,（,（9,）,）,星,星,際,際,圖,圖,（10,）,）,救,救,生,生,筏,筏,（,（11,）,）,磁,磁,羅,羅,盤,盤,（12,）,）5,加,加,侖,侖,水,水,（,（13,）,）,煙,煙,火,火,信,信,號(hào),號(hào),槍,槍,（14,）,）,包,包,括,括,注,注,射,射,器,器,的,的,急,急,救,救,箱,箱,（15,）,）,太,太,陽(yáng),陽(yáng),能,能,無,無,線,線,電,電,收,收,發(fā),發(fā),器,器,IntroductionParticipation(c),15,4,6,8,14,11,12,1,3,9,13,2
7、,10,7,5,Discussion(1):GroupComm.,A,fterfinishingself-judgement,yourgroup(3-4pers)usesinformativeorpersuasivecommunicationsoastogetaccesstothecommondecision.Theturnof15thingsshouldtrytogeteveryone,sagreement.,A,ttentions:,-Nomatterinformative,orpersuasivecomm.,logicisthefundamental;,-Don,tchangeyouri
8、deaonlytoavoidtheconflict;,-Dontmakedecisiononlytoabideby,“,“theminorityandthemajority”rule,Discussion(2):Self-assessment,Whatkeytechniques,youthink,makeyourcareersuccessful?,Whatareyourcommunicationbarriersinyourcurrentjob?,Whatarethemosteffectiveapproachestoimproveyourcommunicativeskills？,Whatdoyo
9、uwishtolearnmuchmoreinthiscourse?,1-SignificanceofManagerialCommunication,Manager=Vision-maker+Motivator,Comm.Activitiesgothroughallmanaginglife.,CommunicativeCapabilityheavilyinfluencesyourcareerdevelopmentinsomeextent,。,。,3C,S:Capability+Character+Comfort(,Comfort,relation,Comfort,job,Comfort,life
10、).,Supportivecommunication=,Problem-solving+Comfortrelation,2-ConceptofManagerialCommunication,TwoschoolsofMC,BehaviorScienceTheory,-Audience-analysis-basedcommunica-tivestrategies:theoryandthoughts.,Effectivecommunicativetechniquesandskills,-Writing,Language;informativeandpersuasivecommunicationski
11、lls,practicaltechniques,Integratingbothtwoschools,-Philosophyandskillsdevelopment,概念,管理,溝,溝通,是,是指,溝,溝通,者,者為,了,了獲,取,取溝,通,通對(duì),象,象的,反,反應(yīng),和,和反,饋,饋而,向,向?qū)?方,方傳,遞,遞信,息,息的,全,全部,過,過程,。,。,A),基,基,于,于反,應(yīng),應(yīng)的,雙,雙向,溝,溝通;,B),需,需,要,要媒,介,介聯(lián),結(jié),結(jié)溝,通,通雙,方,方。,GOODIDEASARENOTSCARCESUPPLY,WHATISRAREISTHEABILITYOfTRANS-,LATI
12、NGAGOODIDEAINTOACCEPTED,PRACTICE.,2-ConceptofManagerialCommunication(c),NATURESOFMC,-Media:languageorletters;,-Content:Information,Thoughts,Emotion,Aspects,Attitudeetc.,-Philosophygreatlyinfluencestheunderstandingofmotive,behaviorandgoal;,-Specialbarriers:informationdisorder,Psycologicalelements(pre
13、ference,backgroud,experiencesandvalues),2-ConceptofManagerialCommunication(c),INFORMATIONSOURCES(WHO);,AUDIENCE(NEGATIVE,POSITIVE,COMMUNICATIVEGOAL(SOLVINGPROBLEM);,ENVIRONMENT(INTERNALANDEXTERNAL);,INFORMATION;,MEDIA(ORAL,WRITING,PHONE,E-MAIL,ETC.);,FEEDBACK(POSITIVE,NEGATIVEORNEUTRAL),3-Components
14、ofManagerialCommunication,ENCODE,CHANNEL:,MEDIA,DECODE,SUBJETIVE,OBJECTIVES,FEEDBACK,(+,-),RESPONSE,4-ProcessofManagerialCommunication,建設(shè),性,性溝,通,通的,原,原理,是,是什,么,么？,SupportiveCommunication,Natures,Strategies,Nature&Strategiesof,1-SupportiveCommunication,CONCEPT,SupportiveCommunication=,Problem-solving
15、+Positiverelation,NATURES,(,1)deliveryofthecorrectinformation,(2)positiveandcomfortrelation,(3)definitegoalofproblem-solving,2-PrinciplesofSupportiveCommunication,InformationPrinciples,-Completeness,Consideration,Clarify,Courtesy,Concreteness,PositionPrinciples,-Problem-orientation,Self-explicitness
16、,RespectPrinciples,-Description,Confirm,Dualcommunication,Discrepancy,Completeness,（,（完,全,全性,）,）,討論,為什,么,么在,溝,溝通,中,中會(huì),出,出現(xiàn),不,不完,全,全信,息,息,?,-,背,背景,、,、觀,點(diǎn),點(diǎn)、,態(tài),態(tài)度,、,、地,位,位、,經(jīng),經(jīng)歷,等,等方,面,面的,差,差距,完全,性,性識(shí),別,別標(biāo),準(zhǔn),準(zhǔn),溝通,者,者傳,遞,遞信,息,息和,受,受眾,接,接受,信,信息,相,相等,.,建議,（,（GUIDELINE,）,）,-,提,提供,所,所有,的,的必,要,要信,息,息,-,回,回答,所,所有,問,問的,問,問題,-,必,必要,時(shí),時(shí)補(bǔ),充,充額,外,外信,息,息,InformationPrinciples,Clarify,Role,節(jié),節(jié)約,雙,雙方,時(shí),時(shí)間,對(duì),對(duì)對(duì),方,方的,尊,尊重,Guideline,消,消除,冗,冗長(zhǎng),的,的表,達(dá),達(dá),只,只包,括,括相,關(guān),關(guān)材,料,料,避,避免,不,不必,要,要重,復(fù),復(fù),InformationPrinciples,Cons
管理溝通的概念原理與策略
